Back Bay Pottery

Handmade for your Kitchen, Home & Garden


Shipping & Returns


Shipping Information

SHIPPING PRICE

Our shipping price is based off of the size and weight of the items you are ordering. 

We offer Flat rate shipping on smaller items! This often means that several items can ship in the same box without any additional shipping charges. 

You can add the items you want to your shopping cart and view the shipping price in your cart. 


DOMESTIC SHIPPING
All domestic purchases are shipped via United States Postal Service by either First Class, Priority Mail, Parcel Post or Fed-Ex Ground depending on weight.

INTERNATIONAL SHIPPING
International Orders ship via Priority Mail or USPS First Class International depending on weight. 

The "average" transit time for International delivery is about 2-5 weeks, however shipping times vary greatly depending on your location, the time of the year, and your local postal service...In some cased it can take up to 6 weeks for your order to be delivered. It just depends on customs. 

Because of this we can NOT give you an exact delivery date nor promise that your package will arrive by a certain day, as there are no guarantees made by the postal service due to possible delays in customs at the borders. 

*Tracking information is not available for international orders. 

CUSTOMS / DUTY FEES 
Depending on your country, additional customs charges, fees or taxes may be due when you receive your package. You are responsible for these fees and are not included in item and shipping price. 

**WE DO NOT REFUND for any international shipments that are lost in transit.

 

 

Returns & Exchanges

I want all my customers to be truly happy with their new pottery.

If for any reason you are not happy with your purchase, please contact me WITHIN 10 DAYS of receipt of package. 

Any returns or order cancellations must be authorized first and returned items must arrive back to me in original condition (unused and in original packaging). 

I will refund your purchase, minus the cost of shipping and a 20% restocking fee.

➤➤ Return shipping is the responsibility of the customer. 

We do not refund postage for unclaimed or undeliverable packages.

Please understand that because the items were made just for you, CUSTOM OR PERSONALIZED ORDERS ARE NON-REFUNDABLE. 

*This includes CUSTOM COLOR OPTIONS. 
Please be aware that there are color variations with every computer monitor and the color may look different in person than the color you see on your screen. Contact me for color samples. 

➤➤ INSURANCE
Insurance and tracking is provided on most of my items. 

>>> If an item arrives damaged please contact me immediately. <<< Claims must be filed WITHIN 30 days. 

If you received something damaged or items are missing from a package, please hang on to the contents you received and all the associated packing materials until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later.

➤➤ Please send me a picture of the broken item as soon as possible. It is required to file an insurance claim. 

Additional Policies

PLEASE READ EACH ITEM LISTING CAREFULLY. 

Because of the nature of ceramics there can be a delay. If this happens I will send you a message and let you know. If you need your item sooner please contact me and I will let you know if I can make it happen. 

Due to the amount of orders I receive I CANNOT ACCEPT RUSH ORDERS. 

WRONG ADDRESS -

Please double check your address at checkout. Customers who enter an incorrect address at checkout will be responsible for all costs associated with re-shipment.

If you have a problem with an order that needs immediate attention please contact me here with the subject line URGENT in caps.